This policy explains how ZENICAM uses information you provide when browsing our store, beginning checkout, placing an order or contacting support.
1. Information we collect
Checkout information may include your name, mobile number, delivery address, landmark, pincode, city, state, product selection and order details. If you contact support by email, we receive your email address and the information you include in your message.
When you begin checkout and enter a valid mobile number, checkout details may be saved even if you do not finish placing the order. This helps us identify an incomplete checkout and assist with order-related queries.
Technical information may include your IP address, browser and device information, cookies and session information used to operate the website.
2. How we use your information
- To process orders, arrange delivery and handle order-related inquiries.
- To provide customer support and respond to product, return and warranty questions.
- To maintain checkout sessions and identify incomplete or duplicate checkout records.
- To operate, secure and improve the website.
- To meet applicable legal, financial or regulatory requirements.
ZENICAM currently offers Cash on Delivery. Prepaid payment is coming soon. The current checkout does not request card details, a banking password or a payment PIN.
3. Sharing information
We do not sell or rent your personal information. Information may be shared with logistics partners for delivery, service providers helping operate the website and customer support, or authorities where required by law or for fraud investigation.
Payment-provider processing will apply only when a prepaid payment option is made available. No prepaid payment is processed by the current COD checkout.
4. Keeping information secure
We use encrypted website connections and access controls designed to protect information. No online system can guarantee complete security. Keep account details private and do not share passwords or payment PINs with anyone.
5. Cookies and checkout sessions
Cookies and session information help the cart, checkout and offer-hold functions work. You can control cookies through your browser settings, although blocking them may prevent parts of checkout from working correctly.
6. Your information requests
You may contact us to request access to, correction of or deletion of your personal information. Send your request to [email protected]. Where information must be retained to meet legal, accounting or order-handling obligations, our team can explain the applicable limitations.
7. Third-party links
External websites have their own privacy practices. Review their policies before providing information to them.
8. Policy updates and contact
Updates to this policy will be published on this page. Questions about privacy can be sent to [email protected]. Our address and support hours are listed on the Contact & Support page.